Pharmacy Services at Green Lanes Pharmacy

• Comments, Suggestions & Complaints

  At Green Lanes Pharmacy, we welcome your comments and suggestions.

  We aim to give you the highest standards of customer care and service. Should you have any complaints about our staff, services or products please speak to our pharmacist. We operate a formal complaints procedure which is part of the NHS system for dealing with complaints. If you need any information, wish to leave a comment or suggestion, need to report an incident or lodge a complaint about this website, our staff or any of our products or services, please contact us as soon as possible via the Contact Us Page on this website; alternatively, you can write to us at Green Lanes Pharmacy, 808 Green Lanes, Winchmore Hill, London, N21 2SA. You may also call the Superintendent Pharmacist, Mr Nitin Gudka, on 020 8350 8350.

  Additionally, you can get advice from the local Patient Advice and Liaison Service (PALS). PALS is not part of the complaints procedure itself, but they might be able to resolve your concerns informally or can tell you more about the complaints procedure and independent complaint advocacy services.

  Please visit the NHS Website for more information about how to make a complaint on an NHS Service received from us or from any other NHS organization.

• Confidential Help & Advice

  At Green Lanes Pharmacy we have a private Consultation Room available for your use.

  If you wish to talk, in private, to the pharmacist on duty or any of our helpful pharmacy staff, we can arrange this for you.

  It can be embarrassing or difficult to talk to the staff in front of other customers and patients in the pharmacy about a medical condition. At Green Lanes Pharmacy we understand this; so, just ask if you would prefer to discuss anything in the privacy of our Consultation Room.

• Dispensing

  At Green Lanes Pharmacy we dispense both NHS and private prescriptions and supply medicines and appliances. We will give information and advice on how to get the most benefit from your medicines and appliances.

  We keep a record of what we supply to our customers so when you bring in a prescription, our records tell us whether you may safely take a medicine with any others you may already be taking. We label your medicines to remind you about precautions such as avoiding alcohol and not driving if you feel drowsy.

  We keep a comprehensive stock of medicines and use a fast and efficient wholesaler service to enable us to fill all prescriptions promptly.

• Dosette Box

  This service is especially useful for those taking more than one regular medication.  We can prepare medicines, in a weekly Dosette Box – Pill Box, to ensure they are able to utilise their medication correctly.

  Healthcare plans that involve taking multiple medicines at different times of the day can get confusing at times. Some patients find it difficult to remember when to take each medication and how often. This can lead to forgetting to take some doses of medication or accidental overdoses when they forget that they have already taken their medicine dose. At Green Lanes Pharmacy, we can help you organise your healthcare plan, reducing the risks associated with getting confused, by providing your medications in a Dosette Box or Pill Box.

  What is a Dosette Box?

  
  A Dosette Box is a disposable plastic tray that separates your medicines into individual compartments for different times of the day for each day of the week. Each box contains a full week’s medication labelled up with days and times to help you remember to take the correct medicines at the correct time of the day.

  Advantages of a Dosette Box

  When taking medicines, it is important to take them in the correct doses and at the correct times. This can be a cause of distress for those who struggle to remember medications or who find it confusing due to the amount of medications they are taking. A Dosette Box eases the stress of remembering to take your medicines at the right frequency and at the right time of day.

  The clearly marked compartments on a Dosette Box help with making sure your medicines are taken correctly, making sure that your treatment plan is effective as possible. A Dosette Box can also take away the confusion of adjusting your medication when your doctor wants you to gradually change your dosage over a period of time. Your pharmacist will dispense the correct doses of medicine into each compartment. A Dosette Box is particularly helpful for patients with memory issues, but can also help any patient facing a complex treatment plan.

  A Dosette Box is also a great help to those who are cared for by a team of people. The Dosette Box reduces the possibility of communication breakdowns, with each carer being able to see clearly which medications have been taken.

  If you feel that you, or someone you care for, could benefit from a Dosette Box please pop in for a chat with our Pharmacist for more information about this service.

• Emergency Contraception

  Emergency Hormonal Contraception

  Emergency Hormonal Contraception, commonly known as the “morning-after pill”, is available in our pharmacy either with or without a prescription.

• Emergency Supplies

  We may be able to help if you need a prescription medicine in a genuine emergency when it is impossible to get to your doctor. This service cannot be provided under the NHS and charges may apply.

• Health Advice and Self-care

  The pharmacist on duty and our trained assistants are available for advice on all medicines and minor ailments as well as on appropriate use of non-prescription medicines, in private if required, within the privacy of our consultation room.

  We can also give you advice on how to live a healthy life; for example, advice on how to stop smoking and maintaining a healthy diet.

  We can direct you to other sources of advice and assistance if we cannot help you ourselves.

  Come in and help yourself from our display of free healthcare leaflets covering many of the topics we get asked about. Look out for new ones each month.

• Medicine Containers

  All medicines are dispensed in child-resistant containers unless you request us not to.

  Please remember to keep all medicines out of reach and sight of children.

  Our pharmacist on duty can advise you on safe storage of medicines

• Medicine Sales

  We stock a wide range of over-the-counter medicines, vitamins and mineral supplements. If we do not stock the item you require, we can order it for you.

  Many of our staff have worked in the Pharmacy for many years and, therefore, understand the needs of their customers in the local area; they are intensively trained to help customers with all aspects of their healthcare needs, from simple over-the-counter advice and medicines to treatments for minor aliments that were, until recently, only available from your local doctor’s surgery.

• Medicines Use Review (MURs) or Medi-Check

  Green Lanes Pharmacy is pleased to offer patients free Medicines Use Review (MURs) or Medi-Check.

  This service involves a confidential discussion about your medicines with the pharmacist and aims to help you get the most out of your medicines.

  During the consultation, you will have the opportunity to find out more about your medication and discuss any issues or problems.

  This service is conducted in our private consultation room.

  Please note that this review differs from the one done by the GP; the GP will assess and change medicines whereas the pharmacist will discuss the best way of taking them.

  Please contact us for more information about this free NHS service – please ask for the pharmacist on duty.

• NHS Services

  We provide NHS Services on behalf of NHS London Area Team with Headquarters at the following address:

  1st Floor, Skipton House, 80 London Road , London, SE1 6LH

  Contact Details:
  Tel: 0300 3112233
  Web: www.england.nhs.uk/london/

• Patient Medication Record

  Our computer allows us to keep records of all your prescriptions dispensed by us. This helps us check for possible problems such as reactions between medicines and will help us deal with any queries you may have.

  We comply with the Data Protection Act and the NHS code of practice on confidentiality. As a responsible UK based company, we abide by the rules and regulations of the Data Protection Act 1998 and the General Data Protection Regulation (GDPR), and as such, no information supplied to us will be given to or used by any third parties other than us, unless you consent for us to do so.

• Prescription Delivery Services

  We offer FREE Repeat Prescription Collection & Delivery Service within our local community and neighbouring areas.

  Make life easier for yourself and let us order your prescription on your behalf. Simply let us know which repeat medicines you need, a few days before they run out, either in person, by phone, email or through our Online Repeat Prescription System and we will arrange to collect it from your Doctor’s surgery. When we have collected your prescription, it will be dispensed and kept ready for you to collect from our pharmacy. We can also deliver your prescription medicines to your home for free if you live within the local area; you may come to our pharmacy for more details and speak to a member of staff or call us on 020 8350 8350.

  Prescription - Register or Login

• Repeat Dispensing

  We can dispense NHS repeat dispensing prescriptions issued by your doctor. Ask us for more information about this service.

  Electronic Transmission of Prescriptions (ETP)
  The way the NHS provides prescriptions to patients is changing, patients can have their prescriptions created and sent electronically directly from their GP to their ‘nominated’ pharmacy where they wish to receive their medications and/or appliances from. There is a transition period where both paper and electronic versions are created simultaneously so that the systems that handle the ETP versions have time to settle in and become the single standard means of issue.

  We are asking our regular customers to sign a Nomination Form that will allow us to obtain your electronic prescription from your surgery in accordance with the NHS Electronic Prescription Service. You will normally be asked to nominate just one pharmacy for your prescriptions to be sent to and dispensed rather than a variety of pharmacies. Green Lanes Pharmacy is already equipped with computers and systems that are capable of handling electronic prescriptions. When visiting a pharmacy or your surgery keep an eye out for the symbol shown in the image on the right, which identifies where the NHS Electronic Prescription Service is being used.

  Prescription - Register or Login

• Repeat Prescriptions

  Green Lanes Pharmacy offers a FREE PRESCRIPTION COLLECTION AND DELIVERY SERVICE.

  All you need to do is authorise Green Lanes Pharmacy to order your medication on contact from yourself or your representative and to collect your prescription from your surgery. You may also allow us to keep your repeat slip to order your medication automatically at the required interval and collect your prescription from your surgery, either in person or by means of electronic transfer.

  Let us know which repeat prescription medicines you need, a few days before they run out, and we will collect the prescription from your Doctor’s surgery, dispense your medicines and keep them ready for collection. We can also deliver within the local community and neighbouring areas. You may come to our pharmacy for more details and speak to a member of staff. You are also welcome to call us on 020 8350 8350

  New Online Repeat Prescription Service through our website!!!

  Prescription - Register or Login

  You can Register with us, on this website, and manage your Repeat Prescriptions online… It is simple, quick and secure… You can create your own username and password to access your own session within our website and send us Repeat Requests of your prescription medication(s). This simple process will save you a journey to your surgery or pharmacy. Once we receive your Repeat Request, we dispense your medicines and keep them ready for collection. We can also deliver within the local community and neighbouring areas.

  We can dispense NHS repeat dispensing prescriptions issued by your doctor. Ask us for more information about this service.

  Electronic Transmission of Prescriptions (ETP)
  The way the NHS provides prescriptions to patients is changing, patients can have their prescriptions created and sent electronically directly from their GP to their ‘nominated’ pharmacy where they wish to receive their medications and/or appliances from. There is a transition period where both paper and electronic versions are created simultaneously so that the systems that handle the ETP versions have time to settle in and become the single standard means of issue.

  We are asking our regular customers to sign a Nomination Form that will allow us to obtain your electronic prescription from your surgery in accordance with the NHS Electronic Prescription Service. You will normally be asked to nominate just one pharmacy for your prescriptions to be sent to and dispensed rather than a variety of pharmacies. Green Lanes Pharmacy is already equipped with computers and systems that are capable of handling electronic prescriptions. When visiting a pharmacy or your surgery keep an eye out for the symbol shown in the image on the right, which identifies where the NHS Electronic Prescription Service is being used.

• Stop Smoking Service

  STOP SMOKING TODAY! YOU HAVE MORE OPTIONS THAN YOU THINK!

  We understand that stopping smoking can be very difficult. At Green Lanes Pharmacy, in addition to offering help and advice on stopping smoking, we can help you to kick the habit through a wide range of stop smoking products to support you in your quest.

  We have a comprehensive support service to help you give up smoking.

  We can supply you with a range of Nicotine Replacement Therapy (Nicotine Patches, Nicotine Chewing Gum, Nicotine Nasal Spray, Nicotine Lozenges, Nicotine Inhalator) or Champix.

  Our trained smoking cessation advisors will be able to advise and guide you through the process.

• Support for people with disability

  We provide wide aisles for ease of access and the staff will gladly help with access into the store.
  Our staff work hard to provide you with the best possible service. Please treat them with the courtesy and respect they deserve. We reserve the right to refuse to provide services to individuals who act in a violent, threatening or aggressive manner.

  At Green Lanes Pharmacy we offer our constant support for people with any disability by:

  – Assessing medicine compliance needs of patients with disability.
  – Providing reasonable adjustment or support.
  – Providing alternative forms of labelling or reminder chart.
  – Providing multi-compartment compliance aid when required.

• Unwanted Medicines

  It is dangerous and unwise to keep hold of unwanted medicines at home.

  Please return all unused and unwanted medicines to us at Green Lanes Pharmacy; we can dispose of them safely for you.

  We accept and dispose of unwanted medicines from patients and carers.

Service Updates and News